All Norstar Feature Codes

NORSTAR FEATURE CODES (As of February 6, 2001)

"EACH OF THESE CODES ARE PRECEEDED WITH THE ""FEATURE" " KEY"

**CONFIG NORSTAR CONFIGURATION PROGRAMMING (INSTALLER)
**SCPLUS NORSTAR SYSTEM COORDINATOR PLUS PROGRAMMING
(CICS AND ICS 2.0+)
**ADMIN NORSTAR ADMINISTRATIVE PROGRAMMING (SYS Coordinator)
**BASIC NORSTAR BASIC PROGRAMMING (CICS & ICS S.0+)
**SET NORSTAR SET PROFILE
**LINE NORSTAR LINE PROFILE
**USER NORSTAR USER PREFERENCES (CICS & ISC 2.0+)
**TIME NORSTAR TIME AND DATE (CICS & ICS 2.0+)
*0 BUTTON INQUIRY
*1 FEATURE KEY EXTERNAL AUTODIAL
*2 FEATURE KEY INTERNAL AUTODIAL
*3 FEATURE KEY PROGRAMMING
*4 PERSONNEL SPEED DIAL
*501 SELECT ENGLISH
*502 SELECT FRENCH
*503 SELECT SPANISH
*6 RING TYPE
*7 DISPLAY CONTRAST ADJUST
*80 RING VOLUME ADJUST
*81 MOVE LINE KEYS
*82 DIAL MODES
*831 AA ON/OFF (CICS)
*832 CCR ON/OFF (CICS)
*833 AA/CCR RECORDING MAINTENANCE (CICS)
*84 AUTO LOG OPTIONS
*85 CALL LOG PASSWORD
*89 PROGRAMMED RELEASE
*9 RUN/STOP
0 SYSTEM SPEED DIAL
1 SEND MESSAGE
#1 SEND MESSAGE CANCEL
2 RING AGAIN
#2 RING AGAIN CANCEL
3 CONFERENCE / TRANSFER
#3 CONFERENCE SPLIT
4 CALL FORWARD
#4 CALL FORWARD CANCEL
5 LAST NUMBER REDIAL
60 PAGE GENERAL
61X PAGE INTERNAL ZONE (1-6)
62 PAGE EXTERNAL
63X PAGE INTERNAL ZONE (1-6) PLUS EXTERNAL
64 LINE POOLS
65 MESSAGE REPLY
#65 MESSAGE REPLY CANCEL
66 VOICE CALL
67 SAVED NUMBER
68 RESTRICTION /COS OVERRIDE
69 PRIORITY CALL
70 CALL TRANSFER (BLIND)
71 LINK (HOOK FLASH)
72 TIMED RELEASE
74 CALL PARK
75 GROUP CALL PICKUP
76 DIRECTED CALL PICKUP
77 CALL DURATION TIMER
78 PAUSE
79 EXCLUSIVE HOLD
800 TRUNK ANSWER
801 CALL QUEUING
802 GROUP LISTENING
803 SHOW TIME
804 WAIT FOR DIAL TONE
805 TEST SETS (2.0)
806 HIDE DISPLAY
808 LONG TONES
810 MAKE BUSY
811 CALL INFORMATION
812 ENTER CALL LOG
813 LOG IT
815 AUTO BUMPING
817 IRAD TRANSFER (CICS ONLY)
819 OUTGOING NAME AND NUMBER BLOCKING (4.1)
#819 CANCEL OUTGOING NAME AND NUMBER BLOCKING
82 CAMP ON
83 PRIVACY CONTROL
84 LINE REDIRECTON
#84 CANCEL LINE REDIRECTION
85 DO NOT DISTURB
#85 CANCEL DO NOT DISTURB
86 BACK GROUND MUSIC
#86 CANCEL BACKGROUND MUSIC
87 "SERVICE MODES (DR-3,4,5)"
#87 CANCEL SERVICE MODES
870 SHOW SERVICE MODES (CICS)
871 EXTENDED RINGING (ICS)
#871 CANCEL EXTENDED RINGING
872 ALTERNATIVE RESTRICTIONS
#872 CANCEL ALTERNATIVE RESTRICTIONS
873 ALTERNATIVE ROUTING
#873 CANCEL ALTERNATIVE ROUTING
88 VOICE CALL DENY
#88 CANCEL VOICE CALL DENY

FEATURE 900 CODES ARE USED FOR OPTIONAL EQUIPMENT SUCH AS:
"VOICE MAIL, ACD, DIAL BY NAME, DOOR PHONE, ETC."
THE FOLLOWING ARE SOME COMMON USAGES:
9** "RAD PROGRAMMING (RAD 2, FASTRAD)"
9*0 RAD TRANSFER (ALL BUT CICS IRAD'S)
9*1 CHECK FEATURE CODES FOR VOICE MAIL
9*2 SMDR Admin
9*3 LOGGER TIME STAMP
9*3 VMI Codes(this was on an 8x24, came up on this code rather than F9*9)
9*4 NORSTAR DOOR PHONE PROGRAMMING
9*5 FLASH LOW RANGE CHECK FEATURE CODES
9*7 ACD ADMIN MAINTENANCE SESSION
9*9 VOICE MAIL INTERFACE (VMI) CODES
900 SMDR,enter an account number to be logged with the call
901 ACD LOGIN
901 VMI Admin
902 ACD UNAVAILABLE
903 VOICE MAIL HIGH/LOW RANGE SELECTION (DISABLED AFTER USE)
903 ACD CANCEL WRAP
904 ACD HELP
904 FLASH ACD LOW RANGE LOGIN/OUT
905 ACD CATEGORIZE
905 FLASH LOW RANGE DN IDENTIFIER
906 ACD RECORD CALL
906 FLASH LOW RANGE VM TRANSFER
907 FLASH LOW RANGE VM INTERRUPT
908 STAR TEXT (OBSOLETE)
908 FLASH ACD LOW RANGE BUSY MODE
909 ACD ANN. MAINTENANCE
909 FLASH ACD LOW RANGE QUEUE STATUS
910 FLASH LOW RANGE LEAVE MESSAGE
911 FLASH LOW RANGE OPEN MAILBOX
912 FLASH LOW RANGE OPERATOR CONTROL
913 ACD CALLS QUEUED
913 FLASH LOW RANGE SYSTEM ADMIN LOGIN
915 NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2)
920 ACD ADMIN SESSION
921 ACD ROUTING SESSION DAY/NIGHT
922 ACD ADMIN STATISTICS SESSION
923 ACD GROUP STATISTICS SESSION
960 DIAL BY NAME (CINTECH NSVM OPTION)
961 DIAL BY NAME ADMIN (PSWD=1234)
980 VM SEND MSG TO ANOTHER MAILBOX
981 VM LOG INT MAILBOX
982 VM OPERATOR STATUS(PSWD=OPERATOR(67372867))
983 VM ADMIN PROGRAMMING (PSWD=1020000)
983 VM SOFTWARE LEVEL(LOGIN THEN OPTION 9)
984 VM TIME AND DATE(STARTALK Pswd=1020000)
984 AUTO FOREWARD TO VMAIL(NSVM4.0)
984 FLASH ACD LOGIN/OUT
985 "VOICE MAIL DN INQUIRY(RESET VM ADMIN PSWD 9,73738767793)"
986 VOICE MAIL TRANSFER
987 VOICE MAIL INTERRUPT
988 VOICE ACTIVATED NAME DIALING (NSVM 4.0)
988 FLASH ACD BUSY MODE
989 RECORD CALL (NSVM 4.0)
989 FLASH ACD QUEUE STATUS

 

One Extension, Two Mailboxes

This gives you an Operator extension with voicemail notification and General delivery notification at same extension.

After logging into the box 100, go into admin then press 6 to set up message notification. It will say not initialized, then the screen will show EXT: enter in 221. Then set the times that you want to notify the extension (8am-5pm). After a message is left in mailbox 221, it will show up in the display as 'Msg for you'. If a message is left for mailbox 100, the voicemail will actually call the ext. When the person answers the phone it will say that there is a message for "Genrai Delivery". Then in the screen you'll see a softkey Log in button, press it and log into mailbox 100 and get the message.

 

Startalk Mini Set Time

1.Feature 984
2.Enter system coordinator mailbox and password combination
3.Press OK (display will show Date)
4.Press CHNG (display will show Enter yymmdd)
5.Enter year-month-day (6 digit field)
6.Press NEXT (display will show the time)
7.Press CHNG (display will show Enter hhmm)
8.Enter (four digit field not 24 hour) example 2:10 = 0210
9.Press AM or PM
To return to date display press NEXT or to end programming press [Rls]

 

Voice Mail answering Multiple DID calls on the Main Line

Voice Mail answering Multiple DID calls on the Main Line

The Voice Mail DN must be the same as the main DID Number.
(Example: If your dialing plan is 734-5500 and your Voice Mail DN is 2250 you would go into
Configuration Programming and change the DN of the Voice Mail from 2250 to 5500).
The Voice Mail must be the prime set on the target line of the received number. The Voice Mail must
answer the target line under feature 983 Programming. Under feature 982 Programming the feature
must be set for answer line YES.

 

How do you setup destination codes on a PRI system to route Emergency 911 calls over copper trunks?

This topic should be considered an Advanced Norstar Programming technique.

This FAQ assumes a Modular ICS with a 6.1 feature cartridge and digital trunk interface connected to an ISDN-PRI.

Program the line type for two or more copper trunks (lines) to Pool A.  By default, all stations should have access to Line Pool A, it is important to verify this in programming.  Also, check to make sure Route 001 uses Pool PRI-A.

Note that the dialing string 911 is included as both a restriction and an override in the initial defaults for restriction filter 01. This arrangement prevents anyone from blocking calls for emergency assistance on lines or sets using the default filter.

Add destination codes as follows:
DstCode    Rte    Absorbed
90    001    1
910    001    1

911    000    0
Note: 911 is the only dest code with zero absorbed digits

912    001    1
913    001    1
914    001    1
915    001    1
916    001    1
917    001    1
918    001    1
919    001    1
92    001    1
93    001    1
94    001    1
95    001    1
96    001    1
97    001    1
98    001    1
990    001    1
9910    001    1
9911    000    1
9912    001    1
9913    001    1
9914    001    1
9915    001    1
9916    001    1
9917    001    1
9918    001    1
9919    001    1
992    001    1
993    001    1
994    001    1
995    001    1
996    001    1
997    001    1
998    001    1
999    001    1

Always test each of the destination codes by placing test calls, especially 911 and 9911.  Also verify the calling number and street address with the 911 operator when placing the 911 test calls.

 

How to debug a RAD

Note: Needs 2 intercom keys
Use a M7310
F9**
hit left display key 5 times
hit center display key 7 times
hit right display key 8 times
press HOLD
press digit 2
press digit 1
press release/RAD now defaulted


Reset Old RAD:
Note: Needs 2 intercom keys
Dial Feature 9** when the screen goes blank, dial RADMIN

 

How to debug a RAD

use a M7310
change date to April 15, 1999
F9**
hit left display key 5 times
hit center display key 6 times
hit right display key 8 times
press HOLD
press digit 2
press digit 1
press release/RAD now at
reset date

 

Enhanced ATA, ATA2 Access Codes

All access codes must be preceeded with a Flash Hook (Link)

All the codes listed will function with the following minimum software levels:
3x8, 616 DR5 of higher
824 DR3 or higher
CICS all versions
MICS all versions

*4   Call Forward
#4   Cancel Call Forward
*74  Call Park (No way of knowing which call park code is used)
*75  Call Pickup Group
*76  Call Pickup Directed
*801 Call Queing (Call Waiting)
*82  Camp-on
*3   Conference
#3   Conference Splitting
*79  Exclusive Hold
2    Hold (on and off)
5    Last Number Redial
*64  Line Pool Access (plus pool code)
*60  General Page (plus page code)(plus page zone)
*61  Page Sets (plus page zone)
*62  Page External
*63  Page Sets and External (plus page zone)
*69  Priority Call
*83  Privacy Control
*71  Link CO
*78  Pause
*72  Timed Release
*68  Restriction Override (plus password)
*2   Ring Again
#2   Ring Again Cancel
*67  Save Number (save and redial)
*1   Send Message
#1   Send Message Cancel
*0   System Speed Dial (plus code)
*809 Tones On
#809 Tones Off
*70  Transfer
*800 Trunk Answer (Service Mode)
*66  Voice Call
*981 Voice Mail Access
*980 Voice Mail Leave Message
*986 Voice Mail Transfer

 

How do I connect a Viking PA-2A pagings amp?

Locate the 25pr to the second Station Amphenol plug.
1. Punch down one end of a cross-connect wire to the Bk/Sl (tip) and Sl/Bk (ring) pairs. Connect the other end to the 4(tip) and 5(ring)screw-down pins of the Viking PA-2A.  This is your Audio pair.

2. Using another pair of cross-connect wire, punch-down one end to the Yl/Bl (make) and Bl/Yl (common) pairs on the same 25pr block.  Screw down the other end of the "Make" to PA amp screw-down pin 1, and the other end of the "common" to the PA amp screw-down pin 4 along with the "tip" of the audio pair. This is your control for paging.

3. The speaker wire is screwed-down on PA amp pins 3(+)and 4(-) or copper, white.

4. The Battery Feed switch must be in the OFF position.  Plug in the power supply, adjust the
Paging volume control.

5. Page to the external speaker using FEATURE 62